NPCI - Relationship Manager - Digital Payments Business

About the Role:

We are looking for a Relationship Manager to manage and grow strategic partnerships with issuing and acquiring banks, driving adoption and business growth across NPCI's digital payment products and RuPay Credit Cards.

The role requires strong expertise in cards and digital payments, senior stakeholder management, business growth, go-to-market strategy, and data-driven portfolio management. The candidate will work closely with cross-functional teams to execute commercial initiatives, improve product adoption, and expand market share.

Key Responsibilities:

- Build and manage strategic relationships with issuing banks, acquiring banks, and key digital payments stakeholders.

- Engage with senior bank leadership through business reviews, governance meetings, and strategic discussions.

- Own business growth targets, monthly performance tracking, and portfolio expansion across digital payment products and RuPay Credit Cards.

- Contribute to business strategy, P&L analysis, commercial frameworks, and incentive structures.

- Drive go-to-market strategies to increase product adoption and market share.

- Lead execution of credit card programs, commercial agreements, incentive campaigns, and activation initiatives.

- Collaborate with Product, Operations, Technology, Finance, and Risk teams to ensure seamless implementation.

- Manage multiple projects and ensure timely, high-quality execution.

- Track business performance, prepare MIS reports, and use data analytics to identify growth opportunities.

- Resolve partner queries and escalations within defined turnaround times.

- Monitor digital payments trends, regulatory developments, and competitive activity.

- Leverage AI tools for data insights, workflow automation, dashboard analysis, portfolio management, revenue forecasting, compliance checks, and CRM updates.

Required Skills & Experience:

- Minimum 3 years of relevant experience in cards, credit cards, acquiring, or digital payments.

- Proven experience in driving business growth and executing payment or credit card programs.

- Strong understanding of credit cards, acquiring business, payment solutions, and the digital payments ecosystem.

- Experience managing relationships with banks and influencing senior stakeholders.

- Strong business acumen, analytical skills, and understanding of commercial models and P&L.

- Experience with GTM execution, portfolio growth, performance tracking, and business reviews.

- Proficiency in MIS, dashboards, data analysis, and business reporting.

- Strong communication, presentation, stakeholder management, and project execution skills.

Preferred Skills:

- Experience working with issuing or acquiring banks, payment networks, card businesses, or digital payment providers.

- Exposure to RuPay Credit Cards and NPCI's digital payment ecosystem.

- Familiarity with AI-enabled analytics, workflow automation, forecasting, and CRM tools.

- Experience managing incentive programs, commercial partnerships, and activation campaigns.

Mandatory :

1. Need someone from BE/B.Tech background.

2. Need someone with AI tool experience.