Non Voice Technical Support Executive

Roles and Responsibilities :

• Provide technical support to customers through email, chat, or other digital channels.
• Troubleshoot and resolve customer issues related to software products in a timely manner.
• Collaborate with internal teams to escalate complex issues and ensure prompt resolution.
• Maintain accurate records of customer interactions using CRM software.

Job Requirements :

• 1-5 years of experience in international non-voice technical support or similar role.
• Strong understanding of international chat process and procedures.
• Excellent communication skills for effective issue resolution via email/chat.