Non Voice Processor

Customer Service Executive
Work Mode: Work From Office
Shift: Night Shift | Rotational Week Offs

Job Description:
We are hiring Customer Service Executives/Senior Executives to handle global customer queries through Chat, Email, and other Non-Voice channels. The role involves resolving customer issues, maintaining service quality, documenting interactions, and following defined processes and SLAs.

Key Responsibilities:

• Handle customer queries and provide accurate resolutions.
• Achieve CSAT, FCR and AHT targets.
• Maintain accurate customer records in CRM/ticketing systems.
• Identify and escalate complex issues appropriately.
• Follow SOPs, compliance and data security guidelines.

Eligibility:

• Graduate in any stream
• Executive: 0 to 1 year experience; Freshers welcome.
• Good English communication skills written and verbal.
• Good listening and problem-solving skills.
• Comfortable working in night shifts and rotational week offs.
  Work Mode: Work From Office
  Shift: Night Shift | Rotational Week Offs

For More Info Pls Contact on [phone removed] / [email removed]