Non Voice Process Professional
Techglora · Chennai · onsite · Posted 51d ago
Undisclosed0–2 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Summary
Responsibilities
Requirements
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
E-Relationship Associate - Email Chat Support
Experience: Freshers (0-1 years)
Qualification: Any Graduate
Job Type: Full-Time (3-6 months Probation then Full time conversion based on Performance)
Shift: UK/US Rotational Shifts
Week Off - Rotational Week off
Payroll - Flexwork
Work Mode: Work from Office
Job Overview
We are looking for an E-Relationship Associate to handle customer queries through Email and Live Chat . This is a Non-Voice Customer Support role requiring strong written English communication and good customer-handling skills.
Responsibilities
- Handle customer queries through email and chat.
- Understand customer concerns and provide accurate solutions.
- Maintain professional and courteous communication.
- Resolve queries within the defined turnaround time.
- Escalate complex issues to the appropriate team.
- Maintain accurate records of customer interactions.
- Meet quality, productivity, and customer satisfaction targets.
Requirements
- Any Graduate; Freshers can apply.
- Good written and verbal communication skills.
- Strong English reading and writing skills.
- Good typing and computer skills.
- Ability to multitask and handle multiple customer conversations.
- Customer-focused attitude and good problem-solving skills.
- Willingness to work in UK/US rotational shifts.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
customer satisfactionCustomer SupportFlexFocusCustomer HandlingRelationship AssociatePayrollvoice process