Non Voice Process Customer Care Executive

Role & responsibilities

Quickly and efficiently respond to incoming faxes, identify how best to assist. Document fax in appropriate tracking systems, and handle/escalate per established procedures. Process patient applications and follow the program's specifications to determine their eligibility. Document results in appropriate tracking system and manage follow-ups as appropriate. Place follow up tasks and respond to enquiries from patients and/or healthcare providers as necessary. Maintain a professional, calm and friendly demeanor. Express thoughts and instructions clearly in both verbal and written communication; i.e. uses grammatically correct and concise language. Coordinate the order and transfer of prescriptions based on their degrees of urgency to specialty pharmacies as appropriate. Be familiar with the market-place and the insurance options available for patients. Educate patients on the available options as appropriate. Strict adherence to follow the process SOPs Other duties as assigned

Preferred candidate profile

Quickly and efficiently respond to incoming faxes, identify how best to assist. Document fax in appropriate tracking systems, and handle/escalate per established procedures. Process patient applications and follow the program's specifications to determine their eligibility. Document results in appropriate tracking system and manage follow-ups as appropriate. Place follow up tasks and respond to enquiries from patients and/or healthcare providers as necessary. Maintain a professional, calm and friendly demeanor. Express thoughts and instructions clearly in both verbal and written communication; i.e. uses grammatically correct and concise language. Coordinate the order and transfer of prescriptions based on their degrees of urgency to specialty pharmacies as appropriate. Be familiar with the market-place and the insurance options available for patients. Educate patients on the available options as appropriate. Strict adherence to follow the process SOPs Other duties as assigned