Non voice fresher ( excellent english communication)

Role & responsibilities

Shift time - 06.00 pm to 03.00 am
WFH/WFO/Hybrid - Hybrid (Training mandatory in office)
Detailed JD - - No BE/BTech graduate is required.

• Production
  

a. Processes requests in an accurate and timely manner.
b. Ensure that set production turnaround times are met
c. Research and resolve issues in request given the tools provided by the project.
d. Communicate and coordinate with the Team Lead and onshore counter-parts to resolve questions and or issues on transactions
e. Ensure that necessary updates in the Daily production log are done accurately and timely
f. Participate in daily team huddles
g. Should be flexible to support other teams internally as and when required
• Service Level Agreements and Performance Metrics
a. Ensures individual and team service levels are met or exceeded
b. Individual and team daily production turnaround time target should be met or exceeded
• Quality
a Must be flexible with the ability to adapt to changes quickly and think conceptually
b. Solid problem-solving skills to resolve complex customer inquiries.
c. Possess the ability to perform with confidence to meet the targets
d. Coordinate with TLs and give inputs to update processing docs for the team
• Training
a. Participates in and provides suggestions to the training program
b. Attend and complete required training courses identified by HR and the project.
• Performance Management
a. Constructively accept feedback on areas for improvement identified by the team lead and work on action plan/s to address them.
b. Work with the team lead in ensuring that the identified performance strengths are maintained if not further developed.