Non Voice Customer Support Executive

Roles and Responsibilities :

• Provide exceptional customer service through email and chat channels, resolving customer queries and concerns in a timely manner.
• Process customer requests, respond to emails, and update records accurately and efficiently.
• Collaborate with internal teams to resolve complex issues that require escalation.
• Maintain high levels of product knowledge to provide informed solutions to customers.

Job Requirements :

• 1-5 years of experience in a broking industry
• Proficiency in handling non-voice processes such as email and chat support.
• Strong communication skills with the ability to write clear and concise responses.