Non Voice Customer Care Executive

Roles and Responsibilities :

• Provide email and chat support to customers, resolving their queries and concerns in a timely manner.
• Process customer requests, respond to emails, and update records accurately using CRM software.
• Escalate complex issues to senior team members or supervisors when necessary.
• Maintain a high level of professionalism and adhere to company policies while interacting with customers.

Job Requirements :

• 1-4 years of experience in non-voice customer service roles (email/chat).
• Strong understanding of chat processes, including processing multiple conversations simultaneously.
• Excellent communication skills for effective interaction with customers via email/chat.
• Ability to work independently with minimal supervision.