non voice chat support

Quality Analyst (Non-Voice) role with  on the payroll of JoulesToWatts.

As discussed, we have scheduled your interview as per the details below:

Interview Details: Face To Face 

Role Details:

• Payroll: JoulesToWatts
• Process: (Non-Voice)
• Designation: Claims Process (6-month project)
• Salary: 19500
• Shift: 5:45 PM 3:30 AM   (Night Shift)
• Transport: Two-way cab (within 30 km)

for more details contact Afridi HR : [phone removed]

Additional Benefits:

• 500/month 100% Attendance Bonus
• 500/month – Project Completion Bonus
• 1,000 Gift Card – Monthly R&R
• 300/month – Refreshment Allowance

Process Overview:

We are hiring Claims Processors  on the JoulesToWatts (J2W) payroll. This role involves reviewing healthcare claims received through ServiceNow and accurately processing them through internal claims platforms. The process supports Consumer Driven Healthcare (CDH) plans and requires excellent attention to detail, strong typing skills, and the ability to work in a night-shift environment.

Candidates will receive comprehensive training on systems, products, and processes before moving to production.

Key Responsibilities

• Process healthcare claims received through ServiceNow and internal claims platforms.
• Review scanned invoices, expense reports, recurring premium claims, and supporting documents.
• Verify claim information and enter accurate data into the claims processing system.
• Ensure high levels of quality, accuracy, and productivity while meeting SLAs.
• Maintain confidentiality and comply with process guidelines.
• Coordinate with internal teams to resolve claim-related issues.

Note: Ex-Optum employees/contractors are not eligible.

Kindly confirm your consent for the following by replying to this email:

• Your availability for the interview on the scheduled date and time
• Willingness to work in night shifts
• Acceptance of the 6-month contract/project duration
• Acknowledgement that the role is with Optum and payroll will be managed by JoulesToWatts

Please confirm your availability  to proceed further.