Non EB Client Servicing (From Insurance Broking Industry only)

Function Purpose

The Servicing Function in our insurance broking company is responsible for providing exceptional service and support to our clients throughout their engagement with our organization. This function aims to ensure client satisfaction, maintain strong client relationships, and contribute to the overall success and growth of the business.

Role Purpose

The purpose of the Servicing Role is to act as a primary point of contact for clients, assisting them with their insurance-related needs, inquiries, and concerns. The role is pivotal in ensuring that clients have a positive experience, receive timely and accurate information, and have their insurance requirements met effectively.

Key Expectations of the Role

1. Client Relationship Management:

• Build and maintain strong relationships with clients through regular communication and follow-ups.
• Understand clients insurance needs and provide appropriate solutions or assistance.

2Policy Management and Processing:

• Handle policy issuance, renewals, endorsements, and cancellations in compliance with organizational and industry guidelines.
• Ensure accuracy and completeness of policy documentation and related processes.

1. Client Queries and Issue Resolution:

• Address client inquiries, concerns, and complaints promptly and professionally.
• Collaborate with internal teams to resolve issues and provide satisfactory solutions to clients.

4Cross-Selling and Upselling:

• Identify opportunities to cross-sell or upsell additional insurance products to existing clients.
• Provide clients with information about additional coverage options that may benefit them.

5Compliance and Documentation:

• Ensure compliance with all regulatory and legal requirements in insurance servicing activities.
• Maintain accurate and up-to-date client records and documentation in accordance with company policies.