Nokia Flow One Technical Specialist

Role & responsibilities

Nokia FlowOne Technical Specialist

Location: Onsite (Malaysia) / Offshore
Experience: 6–12+ years (relevant FlowOne experience mandatory)

Role Summary

Handson Nokia FlowOne Technical Specialist with deep product expertise in telecom Order Management and Service Fulfilment.
This role is 100% technical and requires strong experience in FlowOne configuration, customization, integrations, and L2/L3 production support in highvolume telecom environments.

Not a PM / Transition / Coordination role – this is a hardcore technical SME position.

MustHave Skills (NonNegotiable)

• Nokia FlowOne – strong handson experience
• Telecom Order Management / Service Fulfilment (BSS/OSS)
• Java & SQL (productionlevel usage)
• L2/L3 production support for enterprise telecom platforms
• API & integration troubleshooting (REST / SOAP)

Key Technical Responsibilities

Nokia FlowOne Product Expertise

• Deep understanding of FlowOne Order Management internals
• Handson knowledge of: 
• Order orchestration & decomposition
• Order state transitions
• Fallout & jeopardy handling
• Ability to debug Lead Order Activation Closure flows endtoend

Configuration & Customization

• Configure and support: 
• Order templates
• Business rules & validations
• Workflow logic
• Productservice mappings
• Implement and optimize custom FlowOne extensions
• Prefer configurationfirst approach over code changes

Integrations & Interfaces

• Handson integration support with: 
• CRM systems
• Billing platforms
• Middleware / ESB
• Network / provisioning systems
• Debug: 
• Interface failures
• Payload & data mapping issues
• SLA breaches across systems

Production Support (L2/L3)

• Analyze and resolve: 
• Order stuck / order fallout issues
• Performance degradation
• Data inconsistencies
• Perform rootcause analysis (RCA) and permanent fixes
• Work across logs, DB, interfaces, and batch layers

Batch, Performance & Backend

• Experience with batch vs online processing
• Understanding of: