NOC Support Engineer

Essential responsibilities include:.

Manage and resolve assigned incident tickets.

Support customer incident management bridges and calls.

Support Major Incident Management and fault resolution.

Support Problem Management and root cause analysis.

Become a SME on supported products and services.

Production and update of service documentation.

Support PCI compliance.

Support Disaster Recovery activities.

Provide training, knowledge transfer and ongoing support to TNS G.

lobal FinTech analysts.

Experience / Qualifications:.

• 5+ years experience in a network operations environment supporting a low latency global IP network, within Financial Service.
• 5+ years experience supporting global managed hosting / server environments.
• Direct experience configuring and troubleshooting Cisco, Juniper, and Arista routers and switches.
• Cisco IOS, JunOS and Arista experience and familiarity with TAC case management and escalation process.
• Multicast market date and FIX order routing troubleshooting experience.
• Routing protocol troubleshooting experience (BGP,IS-IS, OSPF, EIGRP, HSRP).
• Network Address Translation experience.
• MPLS experience.
• Direct experience troubleshooting and supporting financial markets and applications.
• Solid written and verbal skills.
• Direct customer service experience required.
• Flexibility around working hours in support of business requirements (may include bank holiday working etc).
• Able to work 24x7 shift pattern.
• Proficient with Microsoft Office (Excel, Word, PowerPoint, Project, Visio).
• CCNP.
• JNCIA.

Desired:.

BS in Business Administration, Management, or technical field.

• Experience with FIX Hub services.
• IPSec encryption experience.
• Basic knowledge of exchange market data and order routing protocols.
• Experience supporting and troubleshooting multicast market data streams.
• Basic understanding of Datacenter environments.

Education / Certifications:.

• CCNP certification.
• JNCIA Junos certification.