NOC Support Engineer

Job Description

Role Purpose

The role involves monitoring / supporting day-to-day facility operations of critical infrastructure systems such as Electrical, HVAC, DG, UPS, Fire & Safety, and Building Management Systems. Selected candidates will undergo training and career progression towards Data Center Network Operations Center (NOC) functions.

Qualification: Diploma in Electrical Engineering / Mechanical Engineering

Key Responsibilities

• Monitor and support operations of critical facility systems including:
• HT/LT Electrical Systems
• DG Sets
• UPS Systems
• Chillers & HVAC Equipment
• Fire Detection & Suppression Systems
• Building Management Systems (BMS)
• Monitor alarms, alerts and faults through BMS/SCADA/DCIM/CMMS/EPMS/CRM platforms.
• Escalate operational issues to shift supervisors and relevant stakeholders.
• Maintain operational logs, checklists and incident records.
• Support troubleshooting and resolution of equipment alarms.
• Ensure adherence to safety, operational and compliance standards.
• Coordinate with vendors and maintenance teams during service activities.
• Assist in incident management and emergency response activities.
• Coordinate with relevant stakeholders during Preventive Maintenance and Change Management process
• Work in a 24x7 rotational shift environment.
• Prepare daily MIS / Trackers and tracking of TAT and SLAs

Skills Required

• Basic understanding of electrical or mechanical equipment operations.
• Knowledge of industrial facilities, utility systems or building operations.
• Ability to interpret equipment parameters and alarms.
• Strong troubleshooting and analytical skills.
• Good communication and reporting skills.
• Proficiency in MS Excel and basic computer applications.
• Willingness to learn data center technologies and NOC operations.

Preferred Background

Candidates with experience in any of the following environments will be preferred:

• Data Centers
• Large Commercial Buildings
• Airports
• Telecom Infrastructure
• Power Plants
• Facility Management Companies

Career Progression

Selected candidates will undergo structured training in:

• Data Center Infrastructure
• BMS / DCIM Monitoring
• Incident Management
• Alarm Management
• Critical Facility Operations
• NOC Processes & Procedures
• IT & Network Fundamentals

Successful candidates can progress into roles such as:

• NOC Engineer
• Critical Facilities Engineer
• Data Center Operations Engineer
• Shift Engineer