NOC Support Engineer L1

Roles and Responsibilities :

• Monitor and troubleshoot network issues using various tools such as SolarWinds, Nagios, and Grafana.
• Provide Level 1 (L1) support to customers via phone, email, or chat, resolving technical issues related to network connectivity, server hardware failures, and software problems.
• Collaborate with other teams to resolve complex issues that require escalation beyond L1 level.
• Document all incidents and resolutions in a timely manner using ticketing systems like ServiceNow.

Job Requirements :

• 1-5 years of experience in NOC operations or similar role.
• Strong understanding of networking fundamentals including TCP/IP protocols, DNS/DHCP services, and firewall configurations.
• Proficiency in monitoring tools such as SolarWinds, Nagios, and Grafana.