NOC + SOC Analyst (L1)

Job Summary

Seeking a proactive NOC + SOC Analyst (L1) to monitor, troubleshoot, and respond to infrastructure and security alerts. The role will support network, cloud, endpoint, and security operations while ensuring adherence to SLAs and operational procedures.

Responsibilities

• Monitor network, cloud, server, and security environments using monitoring and SIEM tools.
• Perform initial triage and troubleshooting of operational and security incidents.
• Analyze alerts from firewalls, EDR/XDR, SIEM, VPN, and cloud platforms.
• Create, update, and manage incidents through ITSM tools.
• Escalate critical incidents and security events to L2 teams as per defined procedures.
• Support incident response, service restoration, and shift handovers.
• Maintain accurate documentation and operational reports.

Technical Skills

• Basic knowledge of TCP/IP, DNS, DHCP, VPN, Routing & Switching.
• Familiarity with Windows, Linux, Active Directory, Azure, and AWS.
• Understanding of SIEM, EDR/XDR, Firewall, IDS/IPS, and Endpoint Security concepts.
• Hands-on exposure to tools such as ServiceNow, Splunk, Microsoft Sentinel, SolarWinds, PRTG, or similar monitoring platforms.
• Basic understanding of cybersecurity threats, log analysis, and incident management.

Preferred Certifications

• ITIL 4 Foundation
• SC-900 / Security+
• AZ-900 or AWS Cloud Practitioner
• CCNA (Preferred)
• Zscaler Foundations Certification (Added Advantage)

Required Skills

• Strong analytical and troubleshooting abilities
• Good communication and documentation skills
• Ability to work effectively in a 24x7 support environment
• Team player with a customer-focused mindset

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.