NOC Monitoring

Responsibilities

• Network monitoring: Monitor LAN/WAN links, routers, firewalls, and wireless
• equipment for availability and performance.
• Server monitoring: Track server health, CPU/memory utilization, and
• escalate hardware/software alerts.
• Ticket handling: Follow SOPs for incident logging, categorization, and
• resolution; update tickets with accurate status.
• Escalation management: Escalate unresolved issues to L2/L3 teams per
• defined SLA timelines.
• ISP coordination: Engage ISPs for WAN/internet link issues, track resolution,
• and update stakeholders.
• Vendor coordination: Liaise with hardware/software vendors for RMA,
• patching, and support cases.
• SOP compliance: Ensure all actions are aligned with documented SOPs and
• governance standards.

Skills & Qualifications

• Basic knowledge of network devices (switches, routers, firewalls) and server
• monitoring tools.
• Familiarity with ticketing systems (ServiceNow, Remedy, Jira, etc.).
• Strong communication skills for ISP/vendor coordination.
• Certifications preferred: CompTIA Network+, CCNA (entry-level), or equivalent.