GURUGRAM · FULLTIME
NOC Manager
Capgemini
Gurugram · onsite · Posted 2d ago
Sourced from
Undisclosed7–12 yrsfulltimeGurugram
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Section · 01
About this role
Job Description
Key Responsibilities
- Lead teams of engineers across domains (IP, Transport, Voice, Data)
- Act as primary escalation authority for critical incidents
- Oversee network performance, outages, and service restoration strategies
- Drive Root Cause Analysis (RCA) and present findings to leadership
- Ensure compliance with operational standards and reporting
- Manage managers and supervisors within NOC
- Improve operational maturity and technical accountability
- Lead strategic incident response and resolution
- Ensure stakeholder communication at executive level
- Support change management and risk mitigation processes
- Present RCA, performance reports, and service reviews (WBR/MBR/QBR)
- Provide hands-on leadership during outages
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Section · 02
Skills
Incident ManagementITIL4gTechnical SupportNetwork PerformanceRf Optimizationsystem administrationipNOClteRoot Cause AnalysisCCNASwitchingLANComputer NetworksRoutingRF PlanningmanagementNetwork Operations
Section · Company
About Capgemini
Capgemini
IT Services & Consulting
235k+
employees
1967
59 years old
Mumbai, Maharashtra
India
About
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value.
Industries
IT Services & ConsultingAnalytics & KPOBankingSoftware Product
Employee ratings
53,345 reviews
3.6/ 5
Culture
3.6
Career growth
2.8
Work-life
3.8
Employees rate it well for
Work Life Balance7494Salary7201Work Culture5032Appraisal4419Senior Management3872
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