NOC Manager

Job Summary

Job Type: Full-Time; Location: Delhi

We are looking for an experienced and proactive NOC Manager/Leader to lead our 24x7 Network Operations Center team and ensure smooth, uninterrupted operations across our critical IT infrastructure. This role requires strong hands-on experience in Oracle Cloud Infrastructure (OCI), Linux, Kubernetes, Docker, cloud operations, monitoring & observability, security operations, incident management, automation, and automation frameworks. The successful candidate will demonstrate strong leadership, technical troubleshooting capabilities combined with proven experience leading NOC/SOC teams, managing critical incidents, driving automation, improving operational reliability, and coordinating with cross-functional technology teams with a deep understanding of hybrid and multi-cloud environments.

Responsibilities

• Lead and manage a team of 24x7 NOC/SOC operations responsible for monitoring cloud and on-premises infrastructure, services, and applications.
• Ensure high availability, performance, and scalability across mission-critical systems.
• Handle incident detection, response, resolution, and escalation, maintaining strict adherence to SLAs.
• Execute and manage infrastructure and application deployments across OCI and hybrid environments.
• Design and maintain alerting, logging, and monitoring solutions using Prometheus, Grafana, and OCI Monitoring.
• Automate repetitive operational tasks and infrastructure configurations using Ansible, Groovy, and Shell/Python scripting.
• Maintain and troubleshoot Docker, Docker Swarm, and Kubernetes container environments.
• Provide operational support and performance tuning for PostgreSQL and MySQL databases.
• Maintain security, compliance, and patching of systems across environments.
• Collaborate with cross-functional teams including DevOps, Development, and Support to drive continuous improvement in reliability and observability.
• Maintain accurate and timely incident documentation, and develop runbooks and SOPs for recurring events.
• Provide leadership during critical incidents and participate in root cause analysis and preventive actions.
• Participate in planning and implementation of DR and failover strategies.

Required Skills & Experience

• Strong Linux system administration knowledge.
• Proven experience in managing and operating Oracle Cloud Infrastructure (OCI).
• Familiarity with other cloud platforms such as Azure or AWS is an advantage.
• Solid experience with CI/CD tools such as Jenkins and related automation pipelines.
• Hands-on expertise with Ansible for configuration management and automation.
• Strong experience with Docker, Docker Swarm, and Kubernetes.
• Proficient in monitoring and observability tools: Prometheus, Grafana, OCI Monitoring.
• Strong scripting skills in Shell, Python, and Groovy.
• Operational experience managing PostgreSQL and MySQL databases in production.
• Excellent communication and documentation skills.
• Effective under pressure with strong problem-solving and decision-making capabilities.
• Experience in a leadership or team lead role, managing 24x7 support environments.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related technical discipline.
• 5 to 7 years of experience in NOC, DevOps, or Cloud Operations roles.
• Prior leadership experience is highly preferred.

Preferred Qualifications

• OCI Certification or equivalent certifications in AWS, Azure, or GCP.
• Experience managing high-availability, large-scale, and mission-critical systems.
• Experience managing NOC/SOC operations in a 24x7 environment.
• Experience implementing observability, automation, and self-healing operations.
• Strong major incident management and executive communication experience.
• Experience with DR planning and implementation.
• Experience defining and improving SLA, SLO, MTTR, MTBF, availability, and operational KPIs.
• Proven track record of reducing incidents through automation, proactive monitoring, and operational improvements.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.