NOC L1 Engineer

We are looking for a NOC L1 Engineer to monitor IT infrastructure, networks, systems, and applications in a 24/7 NOC environment. The role involves first-level troubleshooting, incident management, alert handling, and timely escalation to L2/L3 teams.

Key Responsibilities

• Monitor network devices, servers, applications, and infrastructure using monitoring tools.
• Monitor WAN, LAN, VPN, internet connectivity, bandwidth, latency, and availability.
• Respond to alerts, alarms, and service disruptions and perform L1 troubleshooting.
• Troubleshoot basic TCP/IP, DNS, DHCP, routing, switching, VPN, and connectivity issues.
• Perform basic troubleshooting of routers, switches, firewalls, Windows and Linux systems.
• Log, categorize, prioritize, and track incidents through ITSM/ticketing platforms.
• Ensure incidents and alerts are handled within defined SLAs.
• Escalate complex or unresolved issues to L2/L3 teams as per escalation procedures.
• Maintain accurate incident records, shift handovers, and operational reports.
• Coordinate with technical teams, vendors, and service providers during incidents.

Required Skills & Experience

• Bachelor's degree in Computer Science, IT, Software Engineering, Networking, or related field.
• 1–3 years of experience in NOC, Network Operations, IT Support, Service Desk, or Infrastructure Support.
• Strong understanding of networking fundamentals, TCP/IP, LAN/WAN, VPN, DNS, DHCP, routing, and switching.
• Familiarity with monitoring tools such as PRTG, SolarWinds, Zabbix, Nagios, or ManageEngine.
• Knowledge of Windows/Linux troubleshooting and IT infrastructure monitoring.
• Familiarity with ServiceNow, Jira, Fresh service, ManageEngine, or similar ITSM platforms.
• Basic understanding of incident, problem, and change management.
• Strong troubleshooting, communication, documentation, and analytical skills.
• Willingness to work rotational shifts in a 24/7 NOC environment.

Preferred Certifications: CCNA, CompTIA Network+, ITIL Foundation, CompTIA A+, or relevant Microsoft certifications.