NOC Engineer

What success looks like in this role:

• Gains familiarity with service management concepts, practices and methodologies. • With guidance, performs routine service management duties, including:  o Generating and distributing reports and/or providing dashboards for internal and Regular Clients,  o Assisting with Change, Problem, and other service management processes, and  o Performing routine Problem and Request management analyses. • Maintains high standards of written communications. • Reaches out to account representatives to understand service, reporting and other needs. • Participate in a continuous service improvement program for in-scope ESM processes and services. • Interfaces with internal resources to manage ESM processes on a day-to-day basis. • Develops positive working relationships with internal account, service delivery and related teams. • Ensures contractual service support requirements are understood. • Escalates complex issues through the standard escalation process. • Ensures that the ticket hygiene is maintained at high level. • Develops and maintains positive working relationships with internal, support and client teams. • Assists with special projects as assigned. Candidate should be willing to work on on 24*7 rotational shifts.

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You will be successful in this role if you have: BA/BS degree and 1-2 years’ of relevant experience OR equivalent combination of education and experience

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