NOC Engineer

Job ID: NOC-ETP-Pun-1292

Location: Pune

Job Description – 24×7 NOC Engineer (NOC) We are looking for a 24×7 NOC Engineer (NOC) to ensure the availability, performance, and reliability of production systems. This role is hands-on across monitoring/observability, incident response, troubleshooting, and automation, working closely with engineering and infrastructure teams to reduce downtime and improve operational excellence.

Shift / Support Model: 24×7 rotational shifts (including nights/weekends) with on-call participation as required.

Key Responsibilities

• Monitor applications and infrastructure using New Relic, Datadog, Grafana and related observability tooling; maintain dashboards and actionable alerting.
• Alert creation, tuning, and noise reduction
• Provide L1/L2 incident response in a 24×7 environment; triage alerts, restore service quickly, and manage escalations.
• Perform deep troubleshooting across Linux systems, Kubernetes workloads, infrastructure components, and network paths.
• Conduct log analysis using Newrelic/ELK (and/or similar platforms) to identify patterns, correlate events, and support root cause analysis.
• Build and enhance automation for routine operational tasks, alert remediation, and reporting using Python and Bash.
• Manage infrastructure changes using Terraform and follow Infrastructure-as-Code practices (review, version control, rollback readiness).
• Support Kubernetes platform operations by assisting with deployments, performing cluster/service health checks, executing scaling and recycling activities, monitoring capacity and performance, and troubleshooting issues.
• Maintain clear runbooks, SOPs, and shift handover notes; ensure knowledge is captured and reusable.
• Partner with engineering and cloud/infrastructure teams to improve reliability through post-incident reviews, problem management, and continuous improvements to observability.

Must-have Skills

• Monitoring & Observability: New Relic, Datadog, Grafana; strong alert triage and dashboarding skills.
• Linux: administration fundamentals, process/service troubleshooting, permissions, performance basics.
• Automation & Scripting: Bash and Python for operational tooling and automation.
• Infrastructure as Code: Terraform (hands-on).
• Containers: Kubernetes (workload troubleshooting, cluster concepts).
• Networking: TCP/IP basics, DNS, HTTP/HTTPS, load balancing concepts, connectivity troubleshooting.
• Log Analysis: ELK (or equivalent), querying/correlation for RCA support.

Secondary Skills

• Cloud infrastructure fundamentals (AWS/Azure/GCP).
• Good communication skills: clear incident updates, shift handovers, and stakeholder coordination.

Qualifications & Experience

• Bachelor’s degree (B.Tech/B.E., MCA) or equivalent practical experience.
• 4–6 years of experience in SRE / NOC / Production Support / DevOps / Infrastructure Operations.
• Experience working in a shift-based operations environment with strong ownership and urgency.
• Ability to document clearly (runbooks, post-incident notes) and collaborate effectively with cross-functional teams.