NOC Engineer

Job ID: NOC-ETP-Pun-1285

Location: Pune

Job Title: NOC Engineer (5–6 Years Experience) Responsibilities

• Monitor production systems, applications, and infrastructure for availability, performance, and stability.
• Respond promptly to incidents, outages, and alerts; perform root cause analysis and drive resolution.
• Work closely with SRE/DevOps teams to improve monitoring, alerting, and system reliability.
• Create and maintain detailed runbooks, incident documentation, and SOPs.
• Troubleshoot and resolve complex infrastructure and application-level issues across distributed systems.
• Perform log analysis, basic scripting, and system diagnostics to support issue resolution.
• Participate in 24×7 rotational shift and on-call support as required.
• Ensure SLAs and SLOs are met and help reduce MTTR (Mean Time to Resolution).
• Maintain dashboards and observability tools to monitor key health indicators.
• Contribute to automation efforts for incident response, routine checks, and reporting.
• Collaborate with engineering and platform teams to support deployments, upgrades, and maintenance tasks.

Required Qualifications

• 5–6 years of experience in NOC, SRE, or DevOps roles in production environments.
• Solid understanding of monitoring and observability tools such as New Relic, Datadog, Grafana, Prometheus, or ELK.
• Experience with cloud platforms (AWS, Azure, or GCP).
• Familiarity with container orchestration tools (Docker, Kubernetes) and infrastructure as code (Terraform).
• Strong troubleshooting skills for network, infrastructure, and application issues.
• Basic scripting experience in Bash, Python, or similar for automation tasks.
• Understanding of CI/CD pipelines and DevOps best practices.
• Good communication skills and ability to work in high-pressure environments.
• Willingness to work in a 24×7 support rotation and take ownership of issues.

Primary Skills

• Monitoring & Observability (New Relic, Datadog, Grafana, ELK)
• Infrastructure & Troubleshooting (Linux, Networking, Log Analysis)
• Automation & Scripting (Bash, Python)
• Cloud Platforms (AWS/Azure/GCP)
• Terraform (basic to intermediate)