NOC Engineer

Shift Model: 24×7 Network Operations Center (Rotational Shifts), 3 shifts: 8-5 est, 5-2am, 12am-9am

Key Responsibilities

• Proactively monitor enterprise and cloud networks using tools such as CloudWatch, Azure Monitor, Splunk, Grafana, SolarWinds.

• Perform deep troubleshooting and root cause analysis for network incidents, including routing anomalies, intermittent connectivity, packet loss, DNS failures, VPN tunnel instability, firewall and load balancer misconfigurations — not limited to monitoring-only activities.

• Own end-to-end incident resolution within the NOC, driving investigation, remediation, and validation until full service restoration.

• Act as L2/L3 escalation point for complex network issues within the NOC.

• Participate in Major Incident Management (MIM) bridges and support recovery actions.

• Operate AWS and Azure networking including VPC/VNet, subnets, routing tables, Transit Gateway/VWAN, load balancers, VPNs, ExpressRoute/Direct Connect.

• Troubleshoot hybrid connectivity between cloud, on-prem, and third-party providers.

• Operate and troubleshoot firewalls, WAF, NSGs/Security Groups, and VPNs.

• Execute pre-approved network changes following SOPs and change management processes.

• Maintain accurate incident records and documentation in ServiceNow.

• Improve runbooks, alert hygiene, dashboards, and automation.

• Provide clear shift handovers for follow-the-sun operations.

Must Have Skills:

• TCP/IP, DNS, DHCP fundamentals
• BGP / OSPF routing knowledge
• AWS networking and monitoring
• Load balancers, VPN, firewalls
• Hybrid cloud connectivity troubleshooting
• Monitoring: CloudWatch, Splunk

Role Overview:

The NOC Engineer is a hands-on operations role responsible for 24×7 monitoring, incident response, and operational stability of enterprise and cloud networking platforms. This role acts as a network escalation authority within the NOC, ensuring rapid detection, diagnosis, and resolution of network and connectivity-related incidents across AWS, Azure, hybrid, and on-prem environments. The engineer works within a disciplined ITIL-based NOC to meet SLAs and reduce MTTR.

This role requires experience working within a global enterprise environment, supporting business-critical platforms across multiple regions and time zones. The engineer must collaborate effectively with geographically distributed teams and vendors, ensuring consistent service delivery and clear communication during incidents.