MUMBAI · FULLTIME
NOC Engineer
South Star Software
Mumbai · onsite · Posted 43d ago
Sourced from
Undisclosed3–5 yrsfulltimeMumbai
About a minute. You'll make an account on the way through.
agent · working
- Read this posting0.4s
- Found the form on Naukri · 8 questions to answer1.7s
- Decided the answers for all of them3.0s
- Tailor your résumé to this role
- Waiting for you
Section · 01
About this role
At South Star, we are committed to empowering businesses in the telecom sector by providing comprehensive support and management solutions for their IT infrastructure. Based in Navi Mumbai, we specialize in offering a wide range of services, including application environment support, IT infrastructure environment management, network monitoring, end-user support, and service design & monitoring. Our focus on the telecom sector allows us to deliver exceptional results that are tailored to our unique clients.
South Star Software Pvt Ltd is seeking highly skilled Telecommunication Broadband Technicians to join its managed services team supporting Advanced Services Repair (ASR). This role is responsible for managing complex repair tickets, providing client-facing technical support, and owning escalations through resolution across multiple network and voice technologies both wireline and wireless. The ideal candidate demonstrates strong troubleshooting expertise, excellent communication skills, and the ability to independently manage high-priority incidents in a fast-paced environment.
Required Technical Proficiencies:
- Problem analysis, troubleshooting and root cause investigation with partner carriers for broadband and DS1+ services
- Ownership of partner carrier circuits, including escalation management and resolution coordination
- Fixed wireless support (Digi/Cradlepoint/Sierra routers)
- Voice Technologies including POTS and POTS in a Box (PIAB)
- Analyze, diagnose, and remediate complex customer issues end-to-end through final resolution
Additional Qualifications:
- Ability to provide the highest level of technical support to internal and external customers
- Excellent written and verbal communication skills
- Proven ability to troubleshoot complex network and service issues
- Comfortable working independently while collaborating across teams
- Experience with enterprise network, voice, and SD-WAN solutions
Base Requirements:
- Qualified candidates must have a minimum of 5+ years in a network/telecom repair or escalation role, or 3-5 years in a Tier 2/3 Managed Services environment
- B.S. and/or M.S. in CS or related field a plus
- Networking certifications such as CCNA/CCNP or equivalent vendor certifications a plus
Keyword: Telecommunications, CCNA, CCNP, SD-WAN, Wireless Tech Support, Digi. Cradlepoint, Jobs Near Me, Telecommunication Jobs Mumbai, #Telecommunications, #CCNA, #CCNP, #SD-WAN, #WirelessTechSupport, #Digi, #Cradlepoint, #JobsNearMe, #TelecommunicationJobsMumbai, Mumbai, Telecom Tech Support, #TelcommSupportServiceEngineer, Telecom Support Service Engineer, BroadBand Techincians, #BroadbandTechnician
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Section · 02
Skills
Technical SupportEnvironment managementNOCCCNPservice designCCNAnetworking certificationsRoutersComputer NetworksTech Supporttelecom sectorCommunication SkillsIT InfrastructureTelecomNetwork MonitoringEscalation Management
Section · Company
About South Star Software Private Limited
South Star Software
IT Services & Consulting
90
employees
2021
5 years old
Navi Mumbai, Maharashtra
India
₹11.4L PA avg
Avg at South Star Software Private Limited
About
At South Star Software IT Technology Services, we are committed to empowering businesses by providing comprehensive support and management for their IT and communications infrastructure.
Industries
IT Services & Consulting
Employee ratings
0 reviews
4.0/ 5
Employees rate it well for
Work-Life Balance42Compensation & Benefits41
Find them on