Noc Engineer

Job Description: NOC Engineer L1

Location: Bengaluru, India
Experience: 1–2 Years
Job Level: L1
Work Mode: Work from Office – 5 Days/Week (24x7 Rotational Shifts)

Role Overview

Responsible for monitoring and managing IT infrastructure operations from a centralized NOC environment, ensuring proactive incident detection and timely resolution. The role focuses on event monitoring, incident management, and coordination with resolver teams to maintain service availability.

Key Responsibilities

• Perform proactive and reactive monitoring of IT infrastructure using tools like Prometheus, Grafana, and Kibana
• Monitor key parameters such as CPU, memory, disk, network utilization, backup, and device availability
• Perform initial troubleshooting and coordinate with L2/L3 teams for issue resolution
• Manage incident lifecycle including logging, assignment, tracking, escalation, and closure via ITSM tools
• Handle service requests and stakeholder communication as per defined SLAs
• Ensure timely alerts, notifications, and escalations for incidents
• Support event, incident, problem, and change management processes (ITIL)
• Assist in availability, capacity, and performance monitoring
• Coordinate with users via email and phone for issue understanding and updates
• Maintain reports, logs, and documentation for operational visibility

Qualifications

• BE / B.Tech / B.Sc / MCA or equivalent

Experience & Skills

• 1–2 years of experience in Technical Support / NOC / IT Operations
• Basic understanding of data centre technologies (network, servers, storage, databases)

Technical Skills:

• Experience with monitoring tools: Prometheus, Grafana, Kibana
• Knowledge of ITSM/ticketing tools (e.g., Zammad or similar)
• Understanding of ITIL processes: Event, Incident, Problem, Change Management
• Basic troubleshooting skills for infrastructure and application issues
• Awareness of performance and availability monitoring metrics

Preferred

• Experience in 24x7 operations environments
• Exposure to data centre or enterprise IT environments
• Familiarity with reporting and monitoring dashboards

Key Competencies

• Strong analytical and problem-solving skills
• Good communication and coordination abilities
• Ability to work in high-pressure, 24x7 environments
• Attention to detail and process adherence
• Proactive approach to incident detection and resolution