NOC Engineer-Linux, Grafana, Docker

Role & Responsibilities

Responsibilities

• Monitor production infrastructure, platform health, and application uptime across 24x7 environments, ensuring SLA adherence and rapid incident response.
• Detect, triage, and escalate incidents in real time, coordinating with engineering and DevOps teams to drive resolution within defined RTO and RCA timelines.
• Manage and respond to alerts from monitoring tools (Grafana, PagerDuty, Datadog, or equivalent), distinguishing signal from noise and reducing MTTR.
• Execute routine operational tasks including deployments, configuration changes, log analysis, and scheduled maintenance activities.Maintain and improve runbooks, escalation playbooks, and incident documentation to build institutional knowledge and reduce repeat issues.
• Collaborate with the engineering team on observability improvements, including alert tuning, dashboard creation, and proactive capacity monitoring.
• Participate in post-incident reviews and contribute to root cause analysis and preventive action planning. Ideal Candidate
• Strong NOC / Infrastructure Operations Engineer Profile with 24x7 monitoring and incident-response experience
• Mandatory (Experience) – Must have 2+ years of experience in a NOC (Networks Operation Center) Engineer/Infrastructure operations/DevOps support/Product support role
• Mandatory (Tech skill 1) – Must have a hands-on understanding of networking, Linux systems and cloud infrastructure
• Mandatory (Tech skill 2) – Must have proficiency with monitoring and observability tools such as Grafana, Prometheus, Datadog, Graylog or similar
• Mandatory (Tech skill 3) – Must have hands-on experience in real-time incident detection, triage and escalation, coordinating resolution within defined RTO/RCA timelines and reducing MTTR
• Mandatory (Tech skill 4) – Must have working knowledge of containerization and orchestration technologies (Docker and Kubernetes preferred)
• Mandatory (Tech skill 5) – Must be comfortable scripting in Bash, Python or similar for automation and operational tasks
• Mandatory (Communication) – Must have strong communication skills, able to write clear incident updates and escalation notes under pressure
• Mandatory (Note 1) – Must be comfortable with shift-based scheduling, including nights and weekends
• Preferred (Education): Bachelors degree in Computer science
• Preferred (DevOps) – Familiarity with CI/CD pipelines and DevOps workflows.
• Preferred (Process) – Exposure to runbooks, escalation playbooks, post-incident reviews and root-cause analysis. Skills: docker,communication,mttr,grafana,infrastructure,escalation,devops,linux,noc