NOC Analyst
Ampleopp Solutions · Bengaluru · onsite · Posted 20d ago
About a minute. You'll make an account on the way through.
About this role
We are looking for a proactive and technically strong NOC Analyst to support MSP clients' enterprise network infrastructure. The ideal candidate should have hands-on experience in network monitoring, monitoring tool administration, incident management, basic network troubleshooting, documentation, and coordination with ISPs, Field Engineers, and customers while ensuring maximum network availability and SLA compliance.
The candidate will have responsibilities across the following functions:
Network Monitoring
- Monitor enterprise network infrastructure using monitoring platforms.
- Integrate and onboard new network devices/nodes into monitoring tools.
- Configure and maintain monitoring templates, thresholds, and alert profiles.
- Ensure continuous availability of monitored infrastructure.
Incident Management:
- Monitor alerts and incidents generated from monitoring platforms.
- Perform ticket triaging, categorisation, and prioritisation.
- Perform Level-1 and basic Level-2 network troubleshooting.
- Escalate incidents appropriately and ensure SLA compliance.
Network Troubleshooting:
- Basic troubleshooting of OSPF, BGP, Routing and Switching.
- Troubleshoot DNS, DHCP, TCP/IP, LAN/WAN, VPN and network reachability.
- Perform subnet calculations and IP addressing validation.
Monitoring Protocols:
- Hands-on knowledge of SNMP, Syslog, NetFlow and Telemetry.
- Understand device discovery, performance monitoring, fault monitoring and alert generation.
Coordination and Documentation:
- Coordinate with Field Engineers, ISP providers, Client Technical Teams and internal L2/L3 teams.
- Track incidents until complete resolution.
- Prepare RCA, SOP, Incident Reports, Shift Handover Documents, Knowledge Base Articles and Weekly/Monthly Operational Reports.
Requirements:
- Strong communication skills with customers and technical teams.
- Minimum 3+ years of experience in Enterprise NOC / Network Operations.
- Experience working in 247 rotational shift environments.
- Good understanding of Enterprise Network Monitoring and ITIL-based Incident Management.
- MSP environment experience.
- ITIL Foundation certification.
- Exposure to AWS/Azure networking is an added advantage.
- Valid CCNA Certification.
- Bachelor's Degree in Computer Science, Information Technology, Electronics, or a related field.
Technical Skills Required:
- Networking: TCP/IP, DNS, DHCP, Subnetting, IPv4 Addressing, LAN/WAN, VPN.
- Routing and Switching: Basic troubleshooting of OSPF, BGP; good understanding of VLAN, STP and Trunking.
- Monitoring Protocols: SNMP, Syslog, NetFlow, Telemetry.
- Monitoring Tools: SolarWinds, LogicMonitor, Auvik, PRTG, Zabbix, Nagios, ManageEngine.
- Ticketing Tools: ServiceNow, ConnectWise, Jira, Zendesk.
- Basic Knowledge: Windows Server, Linux, Network Devices, Firewall Concepts.
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