NOC Analyst - Cloud Operations - (24/7 Environment)

SonicWall is a cybersecurity forerunner with more than 30 years of expertise and is recognized as a leading partner-first company, ensuring our partners and their customers are never alone in the fight against cybercrime. With the ability to build, scale and manage security across the cloud, hybrid and traditional environments in real-time, SonicWall provides relentless security against the most evasive cyberattacks across endless exposure points for increasingly remote, mobile and cloud-enabled users. With its own threat research center, SonicWall can quickly and economically provide purpose-built security solutions to enable any organization—enterprise, government agencies and SMBs—around the world. For more information, visit

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NOC Analyst Location: Bangalore (24 / 7 Environment)

Role Summary We are looking for a Cloud Operations & NOC Analyst who will act as the first line of operational defense for enterprise infrastructure, cloud platforms, and applications. This role requires strong real-time monitoring, incident response, and troubleshooting capabilities, along with a proactive mindset toward improving operational processes and reducing alert noise.

Key Responsibilities Monitoring & Incident Management

• Monitor infrastructure, applications, and cloud platforms using tools such as

New Relic, Datadog, Prometheus/Grafana, AWS CloudWatch, or GCP Monitoring

• Perform

real-time alert triage, validation, and troubleshooting to restore services quickly

• Act as the

first responder for incidents , ensuring minimal downtime and impact

• Identify

false positives and reduce alert noise through analysis and tuning

Incident Handling & Escalation

• Own and manage

high-priority incidents (P1/P2), including:

• Driving incident bridges
• Coordinating with cross-functional teams (SRE, CloudOps, Network, Security)
• Tracking progress until resolution
• Escalate complex issues with

clear documentation and impact analysis Operations & Process Execution

• Execute

runbooks and SOPs for standard incidents and operational tasks

• Contribute to

creating and improving runbooks based on recurring issues

• Perform routine

health checks on servers, networks, and failover systems Maintenance & Reliability

• Monitor systems during

maintenance windows and validate post-change stability

• Ensure

redundancy mechanisms (failover, load balancers) are functioning

• Monitor

backups, batch jobs, and scheduled processes , resolving failures proactively

Documentation & Reporting

• Maintain accurate

incident records in ticketing systems (Jira/ServiceNow)

• Contribute to

daily/weekly operational health and performance reports

• Support

RCA documentation and post-incident reviews Security Awareness

• Identify potential

security-related anomalies and escalate to SOC/security teams

Required Skills Technical Skills

• Experience with

monitoring & alerting tools : + New Relic / Datadog / Prometheus / Grafana + Cloud monitoring (AWS / GCP) + PagerDuty or similar alerting systems + Basic knowledge of

cloud environments and application availability & performance + Familiarity with

firewalls and security principles

• Good understanding of

On Prem, Cloud Infra, VMs, EC2 Instances & EKS Clusters

• Basic understanding of

networking fundamentals & protocols Operational Skills

• Strong

troubleshooting and analytical thinking

• Experience in

incident management and escalation workflows

• Ability to work in a

high-pressure, 24/7 operations environment

• Good

documentation and communication skills Experience & Qualifications

• 4 - 5 years in NOC / Infrastructure Monitoring / Cloud Operations / SOC
• Bachelor’s degree in IT / Computer Science or related field
• Experience working in

enterprise or SaaS environments preferred

Good-to-Have Certifications

• AWS Certified Cloud Practitioner
• Google Associate Cloud Engineer
• CompTIA Cloud+
• ITIL V4 or V5
• CCNA SonicWall is an equal opportunity employer. We are committed to creating a diverse environment and are an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law. At SonicWall, we pride ourselves on recruiting a diverse mix of talented people and providing active security solutions in 100+ countries. Applicant Privacy Notice