Night Manager

Key Responsibilities:-

1. Hospital Operations

• Supervise overall hospital operations during the assigned shift.
• Ensure smooth functioning of OPD, IPD, Emergency, OT and other operational areas.
• Monitor patient admissions, transfers and discharges.
• Ensure adequate staffing and availability of essential resources.
• Conduct regular rounds of hospital areas and identify operational gaps.

2. Patient & Attendant Services

• Address patient and attendant complaints and service-related concerns.
• Coordinate with concerned departments for timely resolution of issues.
• Ensure a professional, respectful and patient-focused environment.
• Escalate serious complaints to senior management when required.

3. Staff & Department Coordination

• Coordinate with doctors, nursing staff, front office, billing, pharmacy, housekeeping, security, engineering and other support departments.
• Monitor staff discipline, attendance and availability during the shift.
• Ensure effective communication between departments.
• Conduct shift briefings and ensure proper handover to the next shift.

4. Emergency & Escalation Management

• Act as the operational coordinator during emergencies and critical incidents.
• Immediately inform the appropriate doctor/senior management regarding critical situations.
• Coordinate with security, nursing, emergency and other departments during incidents.
• Ensure hospital emergency and safety protocols are followed.

5. Quality, Safety & Compliance

• Ensure compliance with hospital SOPs, infection-control procedures, patient-safety requirements and applicable quality standards.
• Monitor cleanliness, security, safety and service readiness.
• Identify process gaps and recommend corrective actions.
• Support NABH/quality initiatives and internal audits where applicable.

6. Facility & Support Services

• Monitor housekeeping, security, maintenance, biomedical equipment and other support services.
• Ensure essential services and infrastructure remain operational.
• Report breakdowns, shortages or safety hazards promptly.
• Coordinate with vendors/service teams when required.

7. Reporting & Documentation

• Maintain the daily MOD/shift report.
• Record complaints, incidents, emergencies and corrective actions.
• Monitor important operational issues and pending tasks.
• Provide complete shift handover to the incoming MOD/management.
• Escalate significant incidents to senior management without delay.

CONTACT :- [phone removed] (Ms. Shivangi)