Nice Cxone

Job Description: NICE CXone Developer / IVR Engineer

Position: NICE CXone Developer / IVR Engineer
Experience: 5-10 Years

Job Summary

We are looking for a skilled NICE CXone Developer with 5-10 years of experience in IVR development, CXone Studio scripting, call flow design, and contact center solutions. The ideal candidate should have hands-on expertise in NICE CXone, REST API integrations, and ACD/call routing configurations to deliver scalable and efficient customer engagement solutions.

Key Responsibilities

• Design, develop, and maintain IVR applications using NICE CXone Studio.
• Create and enhance call flows, routing strategies, and self-service solutions.
• Configure and manage ACD (Automatic Call Distribution) and call routing functionalities.
• Integrate CXone applications with external systems through REST APIs and web services.
• Develop, test, and deploy IVR scripts and contact center workflows.
• Troubleshoot call routing, voice quality, and application-related issues.
• Validate IVR functionality, call flows, reporting, and user journeys.
• Collaborate with business, operations, and technical teams to gather and implement requirements.
• Ensure high availability, performance, and reliability of customer interaction solutions.
• Document technical designs, configurations, and support procedures.

Required Skills

• 5+ years of experience in NICE CXone development and support.
• Strong hands-on experience with CXone Studio Scripting.
• Experience in IVR Design & Development.
• Good understanding of ACD, Skill-Based Routing, and Call Flows.
• Experience in REST API Integration and web services.
• Knowledge of inbound and outbound contact center operations.
• Strong troubleshooting and debugging skills.
• Familiarity with SDLC, Agile methodologies, and ticketing tools.