Nexthink & LogMeIn Administrator

Role & responsibilities

Responsible for the administration, configuration, monitoring, and support of Nexthink Digital Employee Experience (DEX) and LogMeIn Remote Support platforms. Manage platform deployment, collector/agent installations, user access, RBAC, SSO/MFA integration, and ServiceNow connectivity. Monitor endpoint health, user experience, and remote support operations, while developing dashboards, reports, alerts, and automation workflows. Collaborate with Service Desk, EUC, Infrastructure, and Security teams to proactively identify and remediate endpoint issues, ensure secure remote access, improve employee digital experience, and maintain platform governance, compliance, and operational excellence. Provide L2/L3 technical support, troubleshooting, training, and continuous service improvement initiatives across the enterprise environment.

Preferred candidate profile

5+ years in EUC/Endpoint Management, Digital Employee Experience (DEX), Remote Support Platforms, ServiceNow, Intune/SCCM, Azure AD/Entra ID, and ITIL-based operations