Nexthink Engineer

• Implement and configure Nexthink platform components:
• Nexthink Collector (endpoint agents)
• Nexthink Engine / Portal
• Enable device-level data collection across:
• Applications, systems, and user activities
• Support Nexthink deployments across enterprise environments

2. Endpoint Analytics & Monitoring

• Analyze endpoint data including:
• CPU, memory, disk usage, and application performance
• Application crashes, freezes, and responsiveness
• Device health and performance trends

3. Digital Employee Experience (DEX) Insights

• Leverage Nexthink to measure and improve:
• Digital Experience scores (DEX)
• User productivity and collaboration experience
• Provide actionable insights to:
• Service Desk teams
• IT Operations and Engineering teams

4. Dashboard Development & Reporting

• Design and develop Nexthink dashboards for:
• Device health and endpoint performance
• Application experience (e.g., Teams performance)
• User experience metrics
• Enable real-time and executive reporting

5. Remote Actions & Automation

• Develop and deploy Nexthink remote actions for:
• Automated troubleshooting and remediation
• One-click fixes for common issues
• Integrate Nexthink automation with:
• ITSM tools (ServiceNow)
• Automation platforms (OneEngine, TechBuddy)

6. Data Engineering & Integration

• Work with Nexthink data APIs:
• Export API, NQL (Nexthink Query Language)
• Data lake integrations
• Design optimized data ingestion strategies:
• Filtered datasets for scalability
• Near-real-time telemetry pipelines

7. AIOps & AI Integration

• Collaborate with AIOps / AI teams to:
• Feed endpoint telemetry into analytics platforms
• Enable anomaly detection and predictive insights
• Support intelligent automation and self-healing use cases

8. Troubleshooting & Incident Support

• Support IT operations teams with:
• Root Cause Analysis (RCA) using endpoint data
• Correlation of logs, user activity, and device performance
• Assist in resolving user issues faster using actionable insights

9. Governance & Best Practices

• Define Nexthink best practices:
• Data usage and retention
• Dashboard and reporting standards
• Ensure secure handling of device and user data
• Manage scalability constraints (data volume, API limits)

10. Stakeholder Collaboration

• Work with:
• Service Desk and IT operations teams
• Platform and automation teams
• Business stakeholders
• Translate business needs into Nexthink analytics and automation use cases