Nexthink Administrator

Role: Nexthink Administrator

Experience

• 10+ years of overall IT experience
• 4+ years of hands-on Nexthink administration experience

Primary Responsibilities

• Administer and support the Nexthink platform (collectors, portal, access management)
• Monitor Digital Employee Experience (DEX) and endpoint health
• Create and maintain dashboards, investigations, and reports
• Use Nexthink insights to support incident, problem, and CSI activities
• Build and maintain automation and Remote Actions for self-healing scenarios
• Support Service Desk and Workspace teams with proactive issue detection
• Integrate Nexthink with ITSM tools (e.g., ServiceNow)

Key Skills

• Nexthink administration (dashboards, investigations, alerts, Remote Actions)
• Windows endpoint environments (Windows 10/11)
• Endpoint management exposure (Intune / SCCM / Jamf preferred)
• PowerShell or basic scripting for automation
• Strong analytical and troubleshooting skills

Role Purpose

• Improve end-user experience through proactive monitoring
• Reduce incident volumes via automation and self-healing
• Enable data-driven decision-making for Workspace and IT operations teams