Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organisation's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Job Description

• Proficiency in design build and implement Nexthink Infinity ·
  Hands-on experience in integrating Nexthink Infinity with other tools and databases (ITSM tools,ADLS data exporting etc.) ·
  Should know how to promote usage of Nexthink across various IT teams and measure the adoption.
   Create HLD and LLD documents for Nexthink implementation ·
   Good understanding of process to identify use cases analyzing the environment and implement in Nexthink ·
   Identify area of automation for issues being reported · Good hands-on experience on Windows
  10/11 support and proficiency in issues that could be seen in an end user environment ·
   Understand how various components works in end user environment – Antivirus, malware protection, desktop deployment, software distribution, client server applications, network
   Should have hands on experience in troubleshooting windows/Mac clients for issues and understand the architecture of Windows clients. ·
   Excellent communication and interpersonal skills ·
   Excellent written skill ·
   Customer facing and articulation skills ·
   Good analytical skills and troubleshooting skills. ·
   Reporting and technical documentation as needed.

Experience in a similar role

• 5 years + of relevant experience

What next

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to [HIDDEN TEXT].

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