Nexthink Administration

Role & responsibilities

• Administer and operate the Nexthink cloud platform and Portal
  • Support Nexthink Collector deployment, updates, and ongoing health monitoring
  • Configure and maintain dashboards, investigations, campaigns, alerts, and reports
  • Analyze experience data to identify trends, recurring issues, and degradation patterns
  • Translate business and operational requirements into relevant digital experience metrics and insights
  • Develop, test, and maintain Nexthink automations and remediation actions
  • Create and maintain remediation scripts using PowerShell and Bash
  • Support approved extensions of Nexthink functionality using API based integrations
  • Assist with integrations between Nexthink and ServiceNow or endpoint management platforms

• PowerShell Scripting
  • Bash Scripting
  • REST APIs

• Nexthink Administrator (mandatory)

• ServiceNow
  • Nexthink cloud platform / Portal

English (mandatory) with excellent communication

• Hands-on experience administering Nexthink in an enterprise environment (backend/server administration, console management, and analytics).
  • Nexthink Administrator certification (required)
  • Hands on experience administering the Nexthink platform
  • Experience supporting enterprise Windows and macOS endpoint environments
  • Working knowledge of PowerShell and Bash scripting
  • Experience with extending platforms through REST API integrations
  • Ability to translate business needs into measurable digital experience outcomes
  • Basic understanding of ITSM concepts (incident and problem management)
  • Strong analytical, communication, and documentation skills
  • Ability to work independently on assigned tasks with guidance from senior team members
  • Familiarity with data privacy/compliance considerations when designing investigations and reports.

Preferred candidate profile