Networking Technical Services Systems Integration Specialist
NTT DATA BUSINESS SOLUTIONS · Kolkata · onsite · Posted 61d ago
Undisclosed3–4 yrsfulltimeSourced from
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About this role
Job Summary
Your day at NTT DATA
The Networking Technical Services (TS) Systems Integration Specialist is a seasoned subject matter expert, responsible for providing technical support to clients.
The Networking Technical Services (TS) Systems Integration Specialist is a seasoned subject matter expert, responsible for providing technical support to clients.
This role is able to compile technical specifications in a clear, concise, unambiguous manner to explain the advantages and disadvantages of options leading to the final solution and are able to create alternative solutions as backup planning.
This role works towards professional to expert level certification, whilst at the same time developing business knowledge.
Key Responsibilities - Interacts with clients on site and remote to meet complex requirements of a solution.
- Escalates unresolved problems and issues to the relevant third parties.
- Responds to escalated client requests.
- Escalates complex problems to the relevant third parties.
- Writes reports and proposals and completes and maintains project documentation.
- Assists with the documentation of standard operating procedures relating to installations and fixes.
- Acts as coach and mentor to more junior Implementation Engineers and Technicians.
- Assumes responsibility for the coordination of the activities of the junior Engineers, in line with performance targets.
- Included in higher complexity design work, with input to the design expected.
- Expected to take ownership of relevant technologies according to domain or specialization.
- Performs any other related task as required.
- Seasoned understanding and appreciation of technical design and business principles.
- Seasoned project fundamental and administration ability.
- Seasoned project skills which are demonstrated in the execution of installations and other assignments.
- Excellent customer engagement skills
- Demonstrate relevant domain specialist knowledge.
- Excellent verbal communication skills.
- Client focused and displays a proactive approach to solving problems.
- Ability to work under pressure.
- Ability to coach, mentor and provide guidance to team members.
- Bachelor's degree or equivalent in Information Technology or Computing or a related field.
- Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIS, ACMP etc.
- Cisco Dev Net certification
- Seasoned work experience in technical implementation engineering, specific to Networking technologies.
- Seasoned experience engaging with clients and conducting presentations.
- Seasoned report writing experience.
- Seasoned project management
- Seasoned experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers
- Seasoned experience in diagnosis and troubleshooting
Hybrid Working
Sourced from naukri
Skills
Customer Engagementsubject matter expertArubaCCNPjuniperClient SuccessSwitchingBankingComputer NetworksProject DocumentationcloudProject ManagementCommunication SkillsAdministrationInformation TechnologyCiscorecruiterArtificial Intelligence
About NTT DATA Business Solutions
NTT DATA BUSINESS SOLUTIONS
IT Services & Consulting
4k+
employees
1989
37 years old
Hyderabad / Secunderabad, Telangana
India
About
NTT DATA Business Solutions helps clients innovate and transform through expert SAP solutions, advisory, implementation, and managed services.
Industries
IT Services & Consulting
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