Network & Svcs Operation Specialist
Accenture · Mumbai · onsite · Posted 22d ago
Undisclosed7–11 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Skill required: Network Operations - Problem Management
Designation: Network Svcs Operation Specialist
Qualifications:Any Graduation
Years of Experience:7 to 11 years
Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song- all powered by the world-s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.
What would you do
Our team provides L1 and L1.5 support for an international IP services client. We manage customer issues through ServiceNow including ticket creation, triage, diagnosis and resolution. We provide regular customer updates and coordinate with L2 L3 teams, NOCs, field technicians and third party suppliers when required. Once resolved, we communicate the resolution and Reason for Outage to the customer. Looking for a candidate who has expertise in Networking and has good knowledge on fundamentals of Network Manage problems caused by information technology infrastructure errors to minimize their adverse impact on business and to prevent their recurrence by seeking the root cause of those incidents and initiating actions to improve or correct the situation.
What are we looking for
Strong TCP IP routing and switching fundamentals Troubleshooting MPLS DIA Voice and Wireless services NMS tools such as Netcool SolarWinds and Nagios for real time monitoring detection and analysis Ticketing tools such as ServiceNow and Remedy Structured RCA methodology
Roles and Responsibilities: Perform L2 L3 troubleshooting for service incidents Analyse alarms logs and performance metrics Identify root cause across network configuration hardware and vendors Restore services within SLA Create RCA and preventive recommendations Collaborate with OTA to fix design and configuration gaps Support major incident management MIM
Qualification
Any Graduation
Designation: Network Svcs Operation Specialist
Qualifications:Any Graduation
Years of Experience:7 to 11 years
Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song- all powered by the world-s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.
What would you do
What are we looking for
Roles and Responsibilities:
Qualification
Any Graduation
Sourced from naukri
Skills
ServicenowOTAProblem managementnagiosnetcoolsolarwindsNetwork Configurationmajor incident managementSwitchingRouting And SwitchingComputer NetworksSLAticketingoperationsInformation TechnologyMPLSNetwork Operations
About Accenture
Accenture
IT Services & Consulting
350k+
employees
1989
37 years old
Dublin
Ireland
About
Accenture plc is an Irish-American, professional services company based in Dublin, specializing in information technology services and consulting.
Industries
IT Services & ConsultingAnalytics & KPOSoftware ProductManagement Consulting
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