Network & Svcs Operation Associate

Skill required: Network Operations - Problem Management

Designation: Network & Svcs Operation Associate

Qualifications:Any Graduation

Years of Experience:1 to 3 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do

• Our team provides L1 and L1.5 support for an international IP services client. We manage customer issues through ServiceNow including ticket creation, triage, diagnosis and resolution. We provide regular customer updates and coordinate with L2 L3 teams, NOCs, field technicians and third party suppliers when required. Once resolved, we communicate the resolution and Reason for Outage to the customer.
• Looking for a candidate who has expertise in Networking and has good knowledge on fundamentals of Network
• Manage problems caused by information technology infrastructure errors to minimize their adverse impact on business and to prevent their recurrence by seeking the root cause of those incidents and initiating actions to improve or correct the situation. What are we looking for
• Strong TCP IP routing and switching fundamentals
• Troubleshooting MPLS DIA Voice and Wireless services
• NMS tools such as Netcool SolarWinds and Nagios for real time monitoring detection and analysis
• Ticketing tools such as ServiceNow and Remedy
• Structured RCA methodology Roles and Responsibilities:
• Perform L2 L3 troubleshooting for service incidents
• Analyse alarms logs and performance metrics
• Identify root cause across network configuration hardware and vendors
• Restore services within SLA
• Create RCA and preventive recommendations
• Collaborate with OTA to fix design and configuration gaps
• Support major incident management MIM