Network & Svcs Operation Analyst

Skill required: Network Operations - Service Assurance

Designation: Network Svcs Operation Analyst

Qualifications: Any Graduation

Years of Experience: 3 to 5 years

What would you do
Ensure accurate, fast, first-time-right activation of telecom services from order receipt to service go-live, minimizing fallout and rework.

What are we looking for

Telecom products: MPLS, DIA, SD-WAN, Voice, Wireless

Network fundamentals: IP, VLANs, bandwidth, routing concepts

Order Management Provisioning systems (Amdocs / Netcracker / ServiceNow)

Strong understanding of activation workflows

Excel / data analysis (validation reconciliation)

KPIs

Order cycle time (TAT)

Fallout rate

First-time-right activation %

Rework reduction

ServiceNow Order Management

Inventory systems exposure

Understanding of network configs (read-level)

Automation mindset (workflow improvement)

Roles and Responsibilities:

Manage end-to-end Order to Activate lifecycle

Validate customer orders for technical commercial feasibility

Coordinate with Sales, Network, Field Ops, and Vendors

Configure services via provisioning systems

Track order fallout and drive resolution

Ensure billing readiness clean handover to Assurance

Maintain activation SLAs and documentation

Qualification Any Graduation