Network & Svcs Operation Analyst

Skill required: Network Billing Operations - Problem Management
Designation: Network Svcs Operation Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Songall powered by the worlds largest network of Advanced Technology and
What would you do Responsible for Bill Cycle checks by performing pre-bill run validations, Performa sample post bill run validations, generation and printing of Alt Media, ebill, etc. and loading of PDF invoices to the customer portal (Applicable to UB, GBP, DCS, Oracle, IES, and IBS-CLA Canada bill cycles).Tools Development - Tooling/Requirements/ Work center balancing Analytics - Tech/ReportingComplex Billing Project Management - Escalation from front line to resolve complex billing issuesAnalyze and determine resolution actions of recurring billing issues Perform pre-bill validations and share anomalies with billing operations teamPerform internal and external audits at periodic intervals ensure adequate controls are in place for the observations identified.Analyze data as inputs to leadership presentationsDetermine and trigger required actions/coordinate with dispute agents for resolutionsPerform bill verification and review as requiredPerform inquiries, receive calls from customers, sales account managers in regards to disputes, and electronic disputes for categories including US billing (i.e. UB New Products, MOW, and Legacy MOW, complex billing management, sapphire and dispute management) Perform Fraud investigation activities as requiredManage problems caused by information technology infrastructure errors to minimize their adverse impact on business and to prevent their recurrence by seeking the root cause of those incidents and initiating actions to improve or correct the situation.
What are we looking for Analytical ability to organize, evaluate, and present complex data with excellent written and oral skillsKnowledge of telecommunications servicesStakeholder management skillsEffective communication skillsKnowledge in Microsoft Office including Outlook, Word, PowerPoint, and Visio Excel, Access, ProjectSQL, Visual Studio experienceAbility to handle the critical situations and manage complexityCustomer service skillsPC literacy (Ability to work with data, transform and display data into reasonable and understandable format) Time management skills ability to track work independently and in timely manner Negotiation skills to ensure customer satisfaction as well as satisfaction of ATT internal processes and rules Ability to communicate on different organizational levels, with different organizational audiences from different parts of the world. Broader Project Management knowledge and/or Business Analysis Experience is big advantageDemonstrates abilities to investigate and resolve billing inquires and billing disputes raised by internal/external customerAbility to pay attention to detail, to make conscious effort to understand causes and to address all identified billing issuesProblem solver with very good analytical skills, able to spot issues that need to be deeply investigated
Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problemsYour day-to-day interaction is with peers within Accenture before updating supervisorsIn this role you may have limited exposure with clients and/or Accenture managementYou will be given moderate level instruction on daily work tasks and detailed instructions on new assignmentsThe decisions you make impact your own work and may impact the work of othersYou will be an individual contributor as a part of a team, with a focused scope of workPlease note that this role may require you to work in rotational shiftsAnalytical ability to organize, evaluate, and present complex data with excellent written and oral skillsKnowledge of telecommunications servicesStakeholder management skillsEffective communication skillsKnowledge in Microsoft Office including Outlook, Word, PowerPoint, and Visio Excel, Access, ProjectSQL, Visual Studio experienceAbility to handle the critical situations and manage complexityCustomer service skillsPC literacy (Ability to work with data, transform and display data into reasonable and understandable format) Time management skills ability to track work independently and in timely manner Negotiation skills to ensure customer satisfaction as well as satisfaction of ATT internal processes and rules Ability to communicate on different organizational levels, with different organizational audiences from different parts of the world. Broader Project Management knowledge and/or Business Analysis Experience is big advantageDemonstrates abilities to investigate and resolve billing inquires and billing disputes raised by internal/external customerAbility to pay attention to detail, to make conscious effort to understand causes and to address all identified billing issuesProblem solver with very good analytical skills, able to spot issues that need to be deeply investigate


Qualification Any Graduation