Network Subject Matter Expert 10 -20 yrs

Job Summary

We are seeking an experienced Network SME with 10-20 years of expertise in Telecom OSS/NMS platforms, Transport Networks, IP/MPLS technologies, network automation, FTTx and operational transformation initiatives. The ideal candidate will act as a technical leader responsible for the design, support, integration, automation, and optimization of multi-vendor network management systems and telecom infrastructure environments.

The role requires strong domain knowledge in Transport, Microwave, and IP/MPLS networks along with hands-on expertise in OSS/NMS platforms, API integrations, service orchestration, network inventory management, and DevOps-based automation practices.

Key Responsibilities

Network Operations & SME Leadership

• Serve as the technical SME for Transport, Microwave, and IP/MPLS network domains.
• Provide L3/L4 support expertise for critical network incidents, escalations, and service-impacting issues.
• Lead technical troubleshooting and Root Cause Analysis (RCA) for complex network problems.
• Drive operational excellence through proactive monitoring, performance analysis, and optimization initiatives.
• Provide technical guidance to operations, engineering, architecture, and deployment teams.

OSS/NMS Platform Management

• Manage and support OSS/NMS platforms including:
  
• Fujitsu Virtuora VXM
• Xakta
• Blue Planet MDOI
• TeMIP
• Mycom
• HP Operations Orchestration (HP-OO)
• HP Service Manager (HPSM)
• HP Network Automation (HPNA)
• Ensure platform availability, performance, and service continuity.
  
• Support fault, performance, configuration, inventory, and service management functions.
  
• Coordinate upgrades, migrations, patching, and lifecycle management activities.
  

OSS Integration & Service Orchestration

• Design and support OSS/NMS integrations using:
  
• REST APIs
• Northbound Interfaces (NBI)
• Southbound Interfaces (SBI)
• Service Models
• Inventory Federation
• Work closely with architecture and development teams to implement scalable integration solutions.
  
• Resolve data synchronization, inventory reconciliation, and service provisioning issues.
  
• Support end-to-end service orchestration and automation initiatives.
  

Network Automation & DevOps

• Drive network automation programs leveraging modern DevOps practices.
• Develop and support CI/CD pipelines using Jenkins and GitHub.
• Manage containerized deployments using Kubernetes.
• Automate operational workflows and testing processes using Playwright and scripting frameworks.
• Implement Infrastructure as Code (IaC) and Network Automation best practices.
• Promote Agile and DevOps methodologies across network operations teams.

Telecom Network Expertise

• Provide deep technical support in:
  
• Transport Networks
• Microwave Networks
• IP/MPLS Networks
• Troubleshoot routing, switching, and service delivery issues involving:
  
• BGP
• IS-IS
• OSPF
• BFD
• LACP
• QoS
• Analyze network faults, congestion, latency, packet loss, and routing instability issues.
  
• Participate in capacity planning, performance management, and network optimization programs.
  

Cloud & Infrastructure Operations

• Support OSS applications hosted on Linux and AWS environments.
• Monitor infrastructure health, server utilization, and application performance.
• Work with cloud and infrastructure teams for deployment, scaling, and disaster recovery activities.
• Ensure compliance with security, governance, and operational standards.

Stakeholder Management

• Act as a bridge between Operations, Engineering, Development, Architecture, and Vendor teams.
• Participate in customer discussions, technical reviews, and executive management presentations.
• Mentor engineers and build technical capabilities across support teams.
• Lead major incident calls and technical governance forums.

Reporting & Service Improvement

• Prepare executive dashboards, operational metrics, RCA reports, and service improvement plans.
• Identify recurring issues and drive automation-led resolutions.
• Analyze ticket trends, SLA adherence, and operational KPIs.
• Recommend technology enhancements and process improvements.

Required Technical Skills

OSS/NMS Platforms

• Fujitsu Virtuora VXM
• Xakta
• Blue Planet MDOI
• TeMIP
• Mycom
• HP Operations Orchestration (HP-OO)
• HP Service Manager (HPSM)
• HP Network Automation (HPNA)

Integration Technologies

• REST APIs
• OSS/BSS Integration
• NBI/SBI Integration
• Inventory Federation
• Service Modeling
• Service Orchestration

Network Automation & DevOps

• Kubernetes
• Jenkins
• Git / GitHub
• Playwright
• CI/CD Pipelines
• DevOps Practices
• Agile Methodologies
• Workflow Automation

Operating Systems & Databases

• Linux Administration
• SQL
• AWS Cloud Services
• Application Infrastructure Management

Telecom Technologies

• Transport Network Architecture
• Microwave Networks
• Carrier Ethernet
• IP/MPLS Networks
• Layer 2 & Layer 3 Technologies

Routing & Switching Protocols

• BGP
• OSPF
• IS-IS
• BFD
• LACP
• QoS
• Routing Optimization
• Traffic Engineering

Preferred Qualifications

• Bachelor's or Master's degree in Telecommunications, Computer Science, Electronics, or Information Technology.
  
• Certifications such as:
  
• CCNP / CCIE
• JNCIP / JNCIE
• AWS Solutions Architect
• Kubernetes Certifications (CKA/CKAD)
• ITIL Foundation or ITIL Expert
• Experience with Telecom Service Providers, Managed Service Organizations, or Network Equipment Vendors.
  
• Exposure to SDN, NFV, Network Orchestration, and Intent-Based Networking.
  

Ideal Candidate Profile

• 10-20 years of telecom network operations and OSS/NMS experience.
• Strong expertise in Transport, Microwave, and IP/MPLS domains.
• Proven experience leading large-scale network transformation and automation initiatives.
• Excellent stakeholder management and leadership skills.
• Expertise in handling critical incidents, escalations, and problem management.
• Strong analytical, troubleshooting, and decision-making abilities.
• Experience working in global, multi-vendor, and 24x7 operational environments.