Network Service Engineer - Operations

A Network Service Engineer ensures the availability, performance, and stability of enterprise network services through proactive monitoring, incident resolution, troubleshooting, and change implementation across LAN, WAN, SD-WAN, Security, DDI, SASE.

Responsibilities:

• Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreements.
• Manage daily operations of WAN, LAN, WLAN, SD-WAN, DNS/DDI, Load Balancing
• Monitor network performance, availability, capacity, and service health.
• Perform incident management, troubleshooting, and service restoration activities.
• Support Major Incident Management (MIM) and engage vendors/TAC teams for critical issues.
• Execute approved changes, validate implementations, and perform post-change verification.
• Create and maintain operational runbooks, SOPs, and technical documentation.
• Perform root cause analysis (RCA) and drive preventive actions for recurring issues.
• Manage CMDB updates, asset inventory accuracy, and lifecycle activities.
• Collaborate with application, cloud, security, and infrastructure teams to ensure end-to-end service availability.
• Participate in on-call and escalation support for business-critical services.
• Contribute to continuous service improvement, operational efficiency, and automation opportunities.

Requirements:

• A minimum of 5 years of experience is required.

Must-Have Skills:

• Certification: JNCIP MIST AI, CCNP, BlueCat Associate.
• Network Observability and Monitoring.
• SD-WAN (Cisco, Juniper).
• DC LAN (Cisco, Arista).
• F5 LTM and GTM.
• SASE (Alkira).
• Routing and Switching (BGP, OSPF).
• Incident and Problem Management.
• Performance and Capacity Management.
• Log Analytics and packet analysis.

Additional Information:

• The candidate should have a minimum of 5 years of experience in network infrastructures.
• A 15-year full-time education is required.
• 15 years full time education.