Network Ops Engineer III

This is a full-time NOCC Engineer role. The NOCC Engineer will be responsible for monitoring and maintaining network systems, identifying and troubleshooting issues. You would be working closely with the Incident Management, IT teams and 3rd party service providers to ensure the availability of all systems and applications to our internal users and external members.

Roles and Responsibilities:

• Actively monitor and troubleshoot incidents related to global network infrastructure and services, ensuring optimal performance.
• Act as first responders, helping to organize and control incident response and troubleshoot issues.
• Monitor all the consoles and provide immediate response to alerts generated from the monitoring tools, including investigation.
• Provide timely update, escalation and resolution of network tickets.
• Perform daily health checks for network, ensuring network uptime and service availability as per SLA.
• Liaise with different internal and external stakeholders including customers, vendors, carrier/circuit providers, etc.
• Implement standard network changes.
• Collaborate with lead and specialists for implementation of migration/upgrade activities.
• Engage in commissioning and decommissioning network equipment, services and circuits.
• Document SOPs, KBAs, RCAs and network diagrams.

Desired Skills:

• CCNA or an equivalent certification is mandatory (required within six months of joining, if not already certified).
• Routing and switching (TCP/IP, routing protocols like OSPF and BGP, IP addressing, DDI protocols).
• Good understanding of Cisco and Arista routers and switches, to gather diagnostics and do initial troubleshooting.
• Understanding of wireless standards and security features, to gather diagnostics and do initial troubleshooting.
• Ability to do advanced routing/switching and firewall troubleshooting.
• Understanding of Palo Alto and/or Fortinet operations, ability to check routing and firewall rules, ability to analyze traffic logs.
• Understanding of monitoring tools like SolarWinds/Splunk, etc.
• Basic understanding of GCP cloud.
• Basic understanding of polling methods like SNMP/ICMP/WMI/Agents, etc.
• Understanding of IT infrastructure to be able to effectively escalate issues to the right team/individual.
• Ability to aid IT teams as or when needed and work closely with the vendors.
• Comfortable working weekend shifts.
• Ability to multitask and handle multiple alerts.
• Excellent verbal and written skills.
• Ability to collaborate across departments and work as part of a team.

Good To Have:

• Understanding of GlobalProtect operations, ability to gather and analyze user logs and troubleshooting.
• Knowledge of configuring, monitoring and tracking alerts generated by different monitoring systems (SolarWinds, Splunk, etc).
• Understanding of Jira software for project and issue tracking, managing agile workflows, and Confluence for knowledge base and articles.
• Understanding of multicast concepts like PIM-SM, MSDP, AnyCastRP.
• Understanding of F5 load balancer techniques.
• Understanding of VPN techniques such as GRE, IPSec and SSL.
• Understanding of scripting language/tools such as Python, Ansible and Terraform.