Network Operations Technical Lead / Manager_ Hyderabad

Job Title: Network Operations Technical Lead / Manager

Location: Hyderabad

Experience: 10 to 15 Years

Job Summary

The Network Operations Technical Lead/Manager will lead and technically guide the L2/L3

Network Operations team supporting the Customer managed network environment. The

role will be responsible for operational stability, incident and service-request management,

technical governance, problem management, change quality, network performance,

automation, and continuous service improvement.

The candidate should have strong hands-on and leadership experience across Cisco LAN

switching, Meraki, enterprise wireless, VeloCloud SD-WAN, routing/switching,

SolarWinds, and Cisco Catalyst Center/DNAC. These technologies align with the

documented Customer network operations technology stack.

A strong focus on Cisco Catalyst Center/DNAC, network assurance, configuration

compliance, IOS lifecycle management, automation, network analytics, and proactive

operations is required. Lubrizol's current NetOps improvement portfolio specifically

identifies DNAC opportunities around configuration compliance/drift, IOS upgrade

planning and validation, incident diagnostic enrichment, health/assurance dashboards,

and standard access-port provisioning.

Key Responsibilities

• Lead, mentor, and technically guide the L2/L3 Network Operations engineers.
• Manage day-to-day Network Operations activities and ensure timely handling of

incidents, service requests, changes, and operational escalations.

• Act as a technical escalation point for complex LAN, WAN, wireless, SD-WAN,

routing, and switching issues.

• Coordinate troubleshooting during critical and major network incidents and drive

structured problem management and RCA activities.

• Participate in Customer governance, operational reviews, WSRs, monthly reviews,

and technical discussions.

• Prepare and present operational reports covering service performance, network

health, risks, recurring issues, improvements, and automation initiatives.

• Drive proactive network monitoring, optimization, operational improvements, and

reduction of repetitive manual activities.

• Work closely with Customer stakeholders, network SMEs, OEM/vendor teams, and

internal delivery teams.

• Ensure operational activities follow appropriate incident, service request, problem,

change, and CMDB-related processes using ServiceNow. The Customer

environment documents ServiceNow for these IT operations workflows.

• Drive continuous improvement initiatives covering shift handover, incident quality,

operational governance, network automation, and service reliability.

Cisco Catalyst Center / DNAC Responsibilities

• Possess strong hands-on understanding of Cisco DNA Center / Cisco Catalyst

Center for enterprise network management.

• Manage and troubleshoot Cisco L2/L3 switching infrastructure through

DNAC/Catalyst Center where applicable. Lubrizol's internal NetOps discussion

notes that DNAC is used for Cisco L2 and L3 switch management.

• Understand device discovery, inventory, network hierarchy, site management,

templates, configuration management, and network assurance.

• Support IOS image lifecycle management, image compliance, software

distribution/activation, pre-checks and post-checks using DNAC/Catalyst

Center. IOS upgrade planning and validation is one of the identified Customer DNAC

use cases.

• Have strong understanding of DNAC Assurance, device health, network health,

topology, interface diagnostics, and proactive fault identification.

• Support configuration compliance and configuration drift identification/reporting

through DNAC.

• Understand DNAC APIs and their application for operational automation and

integration.

• Support integration opportunities between DNAC/Catalyst Center and

ServiceNow for diagnostic enrichment and operational automation.

• Drive automation opportunities around health dashboards, incident diagnostics,

compliance reporting and standardized operational activities.

• Ensure appropriate governance, review, validation, and change controls are

followed for DNAC-driven network changes.

Mandatory Technical Skills

• 1015 years of experience in enterprise Network Operations / Network Managed

Services.

• Strong experience leading and technically guiding L2/L3 network engineering

teams.

• Strong hands-on knowledge of Cisco Routing & Switching.
• Strong knowledge of Cisco Catalyst switches and enterprise LAN technologies.
• Good experience with Cisco Meraki switching/networking.
• Strong understanding of enterprise wireless networking.
• Experience with VeloCloud SD-WAN.
• Strong understanding of routing/switching concepts, including VLAN, STP, trunking,

EtherChannel, HSRP/VRRP, OSPF and BGP.

• Strong Cisco Catalyst Center / DNAC expertise.
• DNAC experience covering:
• Device discovery and inventory
• Network hierarchy / site management
• Assurance and health monitoring
• Configuration/template management
• Configuration compliance and drift
• Software Image Management / IOS upgrades
• Network topology and diagnostics
• API-based automation/integration
• Experience with enterprise monitoring platforms, particularly SolarWinds.

SolarWinds is part of the documented Customer observability/configuration

tooling.

• Strong incident, problem, change, and service-request management experience.
• Experience working with ServiceNow in a managed-services environment.
• Excellent troubleshooting, analytical, Customer -management, and communication

skills.

Preferred Skills

• Experience with network automation using Python, REST APIs, Ansible or similar

technologies.

• Experience developing or supporting AIOps and proactive network operations use

cases.

• Knowledge of DNAC/Catalyst Center integration with ITSM platforms.
• Experience with proactive network health/assurance dashboards and reporting.
• Understanding of configuration compliance and network standardization.
• Knowledge of Zero-Touch Provisioning (ZTP) is desirable.
• Experience working in a global enterprise and Customer -facing managed-services

environment.

• ITIL knowledge/certification.
• Relevant Cisco certifications such as CCNP Enterprise / CCIE Enterprise

Infrastructure.

Leadership & Operational Skills

• Strong technical ownership and decision-making capabilities.
• Ability to lead technical bridges and coordinate critical incident resolution.
• Ability to identify recurring operational issues and drive permanent corrective

actions.

• Strong Customer -facing presentation and governance skills.
• Ability to review engineer troubleshooting approaches and provide technical

direction.

• Ability to identify automation opportunities and translate them into measurable

operational improvements.

• Strong focus on change quality, peer review, documentation, operational

compliance, and risk reduction.

Qualifications

Bachelor's degree in Computer Science, Information Technology, Electronics, Engineering, or a related discipline.

10–15 years of relevant Network Operations / Network Infrastructure experience.

Demonstrated experience leading network technical teams in an enterprise managed-services environment.

Strong hands-on technical background combined with Customer -facing and operational governance capabilities.