Network Operations Team Lead

Job Description – Network Operations Lead

Role Overview:

We are hiring a senior Network Operations Lead to oversee day-to-day managed services operations for enterprise network environments across clients. This role requires strong technical depth in networking technologies and a proactive, hands-on leadership style.

Key Responsibilities:

• Lead L2 network support operations (routing, switching, firewall, VPN, SD-WAN).
• Review team performance, guide on troubleshooting, and ensure operational SLAs are met.
• Perform periodic health checks, configuration reviews, and drive network improvements.
• Ensure adherence to network security and compliance best practices.
• Coordinate with ISPs, clients, and cross-functional teams for issue resolution.
• Validate incident tickets, changes, and problems; drive RCA and documentation.
• Work with the monitoring team to ensure relevant alerting and visibility.
• Lead the onboarding and documentation of new clients.

Required Skills:

• Strong technical expertise in:
• Cisco, Juniper, Aruba, Fortinet, Palo Alto (firewalls, routers, switches)
• Load Balancers (F5, Citrix)
• SD-WAN, VPN, MPLS, BGP, OSPF
• Experience with monitoring tools like SolarWinds, LogicMonitor, etc.
• Exposure to NAC, NMS, wireless and security operations.
• ITSM Technologies (JIRA, ServiceNow) awareness and usage.
• Good understanding of ITIL-based operations and service delivery.
• Excellent problem-solving and team management skills.
• 8-10 years of relevant experience.