Network Operations Engineer

Job Summary

Are you looking for an opportunity to help solve one of todays biggest business challenges AI is changing the pace of business, and organizations everywhere are struggling to help their workforce, partners, and customers keep up. At Litmos, were building the Learning Acceleration Platform that helps organizations build human capability faster-and were looking for people who are passionate about making a meaningful impact for customers while growing alongside a collaborative, people-first team.

Litmos is the Learning Acceleration Platform that helps organizations build capability faster, adapt at the speed business changes, and scale learning to anyone, anywhere. Combining an intuitive platform, AI-powered capabilities, trusted content, expert services, and a broad ecosystem of integrations, Litmos helps organizations accelerate workforce productivity, improve customer adoption and retention, enable high-performing partners, and reduce organizational risk through continuous learning.

Organizations such as Hewlett Packard Enterprise, Graco, Sabre, and Russell Mineral Equipment trust Litmos to accelerate learning across their workforce, partners, and customers. Today, more than 11K customers with 30 million learners across 150 countries and 37 languages use Litmos to build the capabilities their organizations need to succeed. Backed by Francisco Partners, one of the worlds leading technology investment firms, were investing in the future of learning-and the people who are building it. Learn more.

Role

Network Operations Engineer

About the Role

Were looking for a Network Operations Engineer to join our CloudOps team and keep our infrastructure secure, patched, and available around the clock. Youll monitor and support a multi-cloud environment, primarily Azure, with an AWS footprint, spanning Windows, Linux, and SQL Server systems. Coverage runs follow-the-sun, so youll be part of a rotation that ensures alerts never go unwatched, wherever in the world they fire.

What Youll Do

Monitor Respond

• Watch infrastructure health, performance, and security across Azure, AWS, Windows, Linux, and SQL Server using our monitoring and observability tools.
• Triage incoming alerts, assess severity, and take action - or escalate with clear context - as part of a follow-the-sun on-call rotation.
• Diagnose and resolve incidents using established runbooks, and document what happened, why, and how it was fixed.

Patch Maintain

• Plan, schedule, and execute patches and updates across cloud resources, servers, and databases, coordinating maintenance windows to minimize business impact.
• Keep patch and compliance records current to meet security and regulatory requirements.

Improve Report

• Track SLA, MTTR, and MTBF metrics, and report on system reliability to stakeholders.
• Contribute to post-incident reviews and refine runbooks, alert thresholds, and escalation policies based on what you learn.
• Flag opportunities to automate repetitive operational work.

What You Bring

• 2-4 years in cloud operations, systems administration, or network operations.
• Network Configuration experience:- set up and troubleshot VPNs, DNS, subnets, and routing.
• Hands-on experience with Azure; exposure to AWS is a plus.
• Comfort administering both Windows and Linux systems, plus familiarity with SQL Server.
• Experience with monitoring/alerting tools (e.g., Azure Monitor, Log Analytics, or equivalent) and patch management processes.
• A track record of clear incident documentation and communication under pressure.
• Willingness to work a follow-the-sun on-call rotation, including off-hours coverage.

Nice to Have

• Azure certifications (AZ-104, AZ-900) or AWS equivalents.
• Scripting experience (PowerShell, Python, or Bash) for automation.
• Familiarity with Infrastructure-as-Code (Bicep, Terraform, ARM) or CI/CD pipelines.
• Background in SRE practices or backup/disaster recovery (RTO/RPO).

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.