Network Operations Engineer

This position is for Network Expert to be a part of Connectivity Service team to provide Operations support in 247 rotational shift.

Roles and Responsibilities

• Install, configure, test, maintain, upgrade, patch, monitor, and troubleshoot networking hardware, software, networked peripheral devices.
• Monitor and test network performance and provide network performance statistics and reports Leveraging toolkits like Solarwinds, Dynatrace and Nexthing
• Receive, respond, and resolve incoming incidents and requests under agreed SLAs.
• Perform remote analyze, diagnosis, and resolution of complex network problems for a variety of end users
• Recommend, schedule, and perform network improvements, upgrades, and repairs
• Practice network asset management, including maintenance of network component inventory
• Prepare, maintain, and adhere to procedures for logging, reporting, and statistically monitoring network data
• Liaise with, and provide training and support to, help desk support staff on network issues.
• Perform network equipment updates and respond to security audits
• Perform system backups and recovery
• Operational experience with or immediate on the job training in Zscaler, DNAC and Palo Alto Networks security equipment will need to be achieved.

Qualifications

• BE, MSc, MCA, Computer Science or related discipline.

Experience

• Minimum 4 years related experience

Technologies required

• Experience working on DNAC and ISE (Cisco). Expertise on security (Palo Alto), wireless technologies (Aruba), VPN (Zscaler) will be definitely be a plus
• Extensive technical knowledge of Cisco network operating systems and technologies, protocols and standards, networking hardware and software solutions including but not limited to
• Ability to operate network component analyzers, scanners, and testers.
• Hands-on network troubleshooting experience.
• Good understanding of ITIL processes and best practice
• Fluency in English, both written and spoken
• Must be highly-motivated and have a positive attitude
• Excellent listening and customer service skills
• Excellent communication, interpersonal and organizational skills
• Must be a team player
• Must be mature and tactful
• Understanding of SLA terms
• Proven track record working in a global and multicultural environment