REMOTEFULLTIME
Network Operations Analyst
Choice Logistics
Remote · remote · Posted 29d ago
Sourced from
Undisclosed2–5 yrsfulltimeRemote
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Section · 01
About this role
The Network Operations Analyst will manage the resolution of any part or parts that Choice warehousing partners are unable to process to completion of the replenishment and return workflows. The role involves effectively communicating with warehousing partners and clients to ensure issues are clearly understood and resolution is aligned with Choice process requirements. The Ideal candidate will be analytical, have strong investigative skills and be able to effectively communicate to both warehousing partners and clients.
- Review and analyze all active MIR tickets to identify root cause
- Develop and implement resolution plans based on MIR root cause
- Coordinate with support teams (Client Services, IT, Operations / etc.) as needed
- Drive closure on any identified resolution paths with vendor partners and ensure accurate root causes are being systemically captured
- Provide world class communication to all internal and external stakeholders
- Monitor trends and make data driven decisions for resolution, together with Client Services and Operations
- Identify and communicate process and system improvement opportunities
- Support client facing team members to ensure world class customer service
- Bachelors degree or equivalent preferred.
- Previous experience in logistics is preferred.
- Experience in client-facing roles preferred.
- Proficient with Microsoft Word, Excel, PowerPoint, Outlook, Teams.
- Exceptional verbal and written communication skills.
- Proven ability to analyze data with high attention to detail.
- Strong attention to detail and ability to interpret and communicate data effectively
- Proven ability to multitask and perform under tight deadlines.
- Demonstrated problem solver with the ability to influence others to drive solutions
We are an Equal Opportunity Employer and are committed to creating an inclusive workplace where all employees and applicants are treated with respect and dignity. Employment decisions are made based on qualifications, merit, and business needs. We provide equal employment opportunities to all applicants and employees without regard to any characteristic protected by applicable federal, state, or local law. We are committed to providing reasonable accommodations to qualified individuals with disabilities and to applicants with disabilities throughout the recruitment and hiring process.
- Bachelors degree or equivalent preferred.
- Previous experience in logistics is preferred.
- Experience in client-facing roles preferred.
- Proficient with Microsoft Word, Excel, PowerPoint, Outlook, Teams.
- Exceptional verbal and written communication skills.
- Proven ability to analyze data with high attention to detail.
- Strong attention to detail and ability to interpret and communicate data effectively
- Proven ability to multitask and perform under tight deadlines.
- Demonstrated problem solver with the ability to influence others to drive solutions
We are an Equal Opportunity Employer and are committed to creating an inclusive workplace where all employees and applicants are treated with respect and dignity. Employment decisions are made based on qualifications, merit, and business needs. We provide equal employment opportunities to all applicants and employees without regard to any characteristic protected by applicable federal, state, or local law. We are committed to providing reasonable accommodations to qualified individuals with disabilities and to applicants with disabilities throughout the recruitment and hiring process.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Section · 02
Skills
Customer Serviceit operationsoperations analystPowerpointLogisticsMicrosoftanalyticalexcelNetwork OperationsRecruitment