Network Operations Analyst

Greetings from TCS!!!

Join us and be part of TCS's AI Cloud transformation journey!

About the Unit:

TCS Cloud is accelerating the shift to an AI-powered, cloud-first future. As a strategic transformation partner to the world's leading enterprises, it is helping businesses reimagine their core, modernise platforms, unlock data-driven intelligence, and scale innovation through cloud, AI, cybersecurity, automation, and digital engineering. By combining deep industry expertise with cutting-edge technologies, TCS Cloud is enabling the rise of agile, resilient, and intelligent enterprises built to thrive in a rapidly evolving digital world.

Job Title: Network Operations Analyst

Job Location : Hyderabad/ Chennai

Experience required : 5-8 years

Job Description:

• Provide L2 support for network incidents, service requests, and operational issues.
• Monitor network infrastructure and respond to alerts proactively.
• Troubleshoot routing, switching, wireless, and WAN connectivity issues.
• Perform root cause analysis (RCA) and implement corrective actions.
• Escalate complex issues to L3 engineering teams when required.
• Ensure adherence to operational SLAs and OLAs.
• Network Administration
• Configure and maintain routers, switches, wireless access points, and controllers.
• Support VLAN provisioning, trunking, port management, and network segmentation.
• Manage IP addressing, DNS, DHCP, and NTP services.
• Perform firmware and software upgrades on network devices.
• Maintain network inventories and documentation

Research Study: Cloud strategy and transformation- https://www.tcs.com/what-we-do/services/consulting/cloud-strategy-transformation