Network Lead_ Hyderabad/ Bangalore

LEAD NETWORK ENGINEER / NETWORK OPERATIONS LEAD

Experience: 812 Years

Role Summary: Provide senior technical leadership, oversee L1/L2 operations, manage complex incidents and escalations, and drive SLA compliance and service improvement.

Key Responsibilities:

• Lead day-to-day L1/L2 network operations.
• Ensure incident response, mitigation and resolution meet SLA targets.
• Take technical ownership of major and complex incidents.
• Lead advanced troubleshooting across routing, switching, WAN, SD-WAN, wireless, firewalls, VPN and load balancing.
• Review complex configuration changes and implementation plans.
• Drive RCA and permanent corrective actions.
• Analyze network trends, recurring faults, capacity and performance issues.
• Identify opportunities for optimization and continuous improvement.
• Coordinate with L3 teams for highly complex issues.
• Coordinate with OEMs, ISPs, telecom providers and other vendors.
• Oversee upgrade and patching activities within scope.
• Review ticket quality and escalation quality.
• Ensure compliance with SOPs, runbooks and change processes.
• Mentor U2 and U3 engineers.
• Participate in monthly and quarterly service reviews.
• Track SLA performance, KPIs, risks and mitigation plans.
• Support transition, knowledge transfer and service stabilization.

Required Skills:

• Strong enterprise routing and switching expertise
• Advanced Layer 2/Layer 3 troubleshooting
• WAN, MPLS, VPN and SD-WAN
• Enterprise firewall and security policy concepts
• Cisco wireless
• F5/load-balancing knowledge
• QoS, traffic analysis and performance optimization
• Major incident management and RCA
• ITIL Incident, Problem and Change Management
• Network monitoring, reporting and ITSM tools

Preferred: CCNP Enterprise/CCNP Security, SD-WAN expertise, firewall certification, F5 exposure, ITIL Foundation